Managed Active Directory Responsibilities

Atualizado por Ben Swoboda em nov 23, 2015
Código do artigo: kb/590

Visão geral

This document provides an overview of responsibilities assumed by Lumen and the customer and proper contact channels.

Público

Users employed by companies that have agreed to terms with Lumen Sales for the Lumen Cloud product.

Pré-requisitos

Informações importantes

The following is not meant to be a complete description of every feature of Active Directory, but to give users context regarding the support Lumen provides. If you have questions or concerns which fall outside the scope presented below, please contact the Lumen Client Service Center at 1-888-638-6771 to submit your request for review. With Service Management or Advanced Services, it is possible for Lumen to provide resources to take on responsibilities beyond what is identified below. Please contact your Lumen sales representative to discuss these scenarios.

High Level Function Responsible Contact Method Notas
Initial configuration CLC Managed AD Blueprint Client If there are issues with the Blueprint's initial configuration of Managed AD, it will fail during provisioning. Client should expect to be contacted by Lumen operations to assist.
Configure Sites & Services for non-Lumen Managed Sites Customer Internal N/A
Configure Trusts to non-Lumen Managed Domains Customer Internal N/A
Perform non-Lumen Supported Schema Extensions Customer Internal N/A
Migrate objects from an external environment Customer Internal N/A
Migrate objects from an external environment Customer Internal N/A
Create Users and Groups Customer Internal N/A
Bulk-Create Users and Groups Lumen Support Lumen Operations 1-888-638-6771
Create/Modify OUs & Containers Customer Internal N/A
Create/Modify DNS Records Customer Internal N/A
Create/Modify Custom Group Policies Customer Internal N/A
Create/Modify SPN Records Customer Internal N/A
Delete Objects Customer Internal N/A
Monitor Active Directory Replication, Connectivity, Memory Utilization, CPU Utilization, and more Lumen Support Lumen Operations 1-888-638-6771
Monitor Authentication Activity and AD Directory Changes Customer Internal N/A
Unlock User Accounts Lumen Support Lumen Operations 1-888-638-6771
Reset User Passwords Lumen Support Lumen Operations 1-888-638-6771
Disable Users Lumen Support Lumen Operations 1-888-638-6771
Create or Modify Standard Group Policies Lumen Support Lumen Operations 1-888-638-6771
Change Domain/Forest Function Level Lumen Support Lumen Operations 1-888-638-6771
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