Maintenance Windows for Managed Services

Updated: February 6, 2018

Maintenance Window by Region

Unless otherwise indicated, maintenance windows are scheduled in local time. As long as physical access isn’t required, maintenance windows for Backups are Monday-Thursday 10:00 AM to 4:00 PM local time.

Americas

Saturday 00:00 AM to 05:00 AM

Sunday 00:00 AM to 05:00 AM

Canada

Sunday 01:00 AM to 05:00 AM

Wednesday 01:00 AM to 05:00 AM

EMEA

Saturday 00:00 AM to 4:00AM

Asia Pacific

(Except Japan)

Saturday 9:00 PM (GMT) to Sunday 01:00 AM (GMT)

Japan

Sunday 04:00 AM (JST) to 08:00 AM (JST)

Contacting CenturyLink

To inquire whether a particular maintenance event will affect – or has affected – your company, we are available to answer your questions:

  • Please call or e-mail (see below for contact details)
  • Provide the Maintenance ID number
  • Ask that a case be opened and/or escalated to determine the extent of impact to your connection

Support in the Americas

Support in Canada

Support in EMEA

Support in Asia Pacific

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