Serviços gerenciados de recuperação de desastres

Leverage our team of dedicated business continuity experts for white-glove deployment and management of your disaster recovery solution.

Uma solução de continuidade de negócios totalmente gerenciada

Our team of dedicated experts deliver end-to-end services giving you peace of mind for all your business continuity concerns. A “white-glove” deployment experience ensures your configuration aligns with your DR strategy. Unlike other DRaaS solutions, the Lumen Managed Disaster Recovery Services (MDRS) engineering team not only manages all failover services, but also carries out regular testing, audits, and runbook development to ensure reliability and accuracy. Powered by Lumen SafeHaven, with support for Active Directory DR Replication, our MDRS solution ensures the protection of your critical applications from unexpected unavailability.

Failover Progress

Peace of Mind

Your IT team spends a lot of time strategizing how to protect workloads, since there are enormous costs associated with IT downtime and data loss. Lumen's business continuity experts update and maintain automated runbooks for your disaster recovery solution, making failure response operations run smoothly.

Disaster Recovery Plan Configurations

"White-Glove" Implementation

An assigned engineer and project manager walk your IT team through best practice architecture and solution implmentation. This includes conducting server inventories, assisting in provisioning network services, helping with SafeHaven and secondary Active Directory infrastructure installation and configuration, recovery server installation and configuration, monitoring probes deployment, and infrastructure test failover with a post-deployment debriefing.

Administrative Access via the intuitive SafeHaven Console

Minimize the Risk

Lumen engineers carry out regular testing and audits of the deployed environment to ensure the reliability, efficiency, and accuracy of your DR solution. Should an unexpected production site outage or disaster occur, MDRS enables you to restore normal business operations within hours, instead of days or weeks. Our team works for you 24×7x365.

Access resources via the Control Portal.

Lower DR Infrastructure Costs

Offload disaster recovery management and maintenance responsibilities, allowing your IT team to maintain a continued focus on core business functions. Alleviate the need to invest in designated resources to drive aggregation, maintenance, and documentation of infrastructure recovery for your IT environment. Lumen’s MDRS eliminates that burden by doing it for you.

MDRS Features

Our MDRS engineers configure your DR to your specification
Configuration and Replication
  • Recovery servers configuration
  • Protection group creation and configuration
  • Replication configuration
  • Monitoring system deployment
  • Secondary Active Directory server in DR site
We implement your disaster recovery solution for you.
Implementation and Deployment
  • SafeHaven Replication Node and CMS deployment in primary and recovery sites to protect data
  • SafeHaven Local Replication Agents for rapid recovery
  • Initial seeding, acceptance testing, and post-deployment debriefing
  • Install secondary AD servers and add to primary domain
Leave the sysadmin to us for your DR solution
Administration and Testing
  • Semi-annual bubble test failover
  • Quarterly audits
  • Optimization including re-balancing of disks
  • At-time-of-disaster services and reporting
Monitor your disaster recovery solution
Maintenance and Monitoring
  • 24x7 SafeHaven patch updates
  • 24x7 monitoring for system updates
  • Replication monitoring
  • License maintenance
  • Remediation of AD server alerts and replication health between sites

MDRS Use Cases

Business Continuity

Outages, hardware failures, and natural disasters will occur. A plan tailored to your environment mitigates the impact, allowing your business to continue delivering products and services after a disruptive incident. Not having a strategy puts an organization at enormous risk. Our MDRS can implement a plan to address your unique business needs.

Reduced Downtime

No disaster recovery plan? Or perhaps you have a business continuity plan, but it has never actually been tested. We all know outages and disasters are going to happen. It’s all about how quickly you can recover to meet your RTO and RPO. Defining and achieving these metrics contribute significantly to ensuring business continuity, keeping brand integrity intact, and your revenue stream flowing.

Failover Services

Lumen's MDRS team orchestrates and automates the failover process in the case of a production node failure. Protection groups specify the VMs included in the failover to the target DR site in the Lumen Cloud. With the DR Replication for Active Directory option, Lumen will also manage the transition of AD services from the primary server to the secondary DR server in Lumen Cloud as required. Once the outage or disruption is corrected, failback automatically re-synchronizes data at the DR site back to its original, working state at the primary location.

Regular DR Solution Testing

Establihsing a solid DR plan is a good start, but testing your plan is essential to ensure it works. Lumen MDRS delivers quarterly audits and a semi-annual test failover, a bubble test in which the managed recovery servers and the corresponding primary servers are isolated. Environment recovery scenarios take place without interruption to primary server workloads.

The question is not if a disaster could happen, but when it will occur, and how prepared you are for that eventuality.

According to the Disaster Recovery Preparedness Council:

  • 64% of organizations indicate their DR budget is inadequate and underfunded.
  • More than 60% do not have a fully documented DR plan. Of those that do, 23% have never tested those plans.
  • Approximately 32% test their plan only once or twice a year. More than 65% do not pass their own DR tests.
  • 78% experienced critical application outages. Of that group, 63% showed losses ranging from a few thousand to several million dollars.
  • Approximately 28% say their organization lost data center functionality, not for hours, but up to weeks at a time.

Gráfico de comparação

Task Self-Service DR Lumen SafeHaven MDRS
Instalação Complex Lumen Managed
Semi-Annual Bubble Testing Self-Managed Lumen Managed
Quarterly Audit and Update of DR Self-Managed Lumen Managed
24x7 Monitoring and Maintenance Self-Monitored Lumen Managed
Runbook Automation and Development Requires specialized skills Lumen Managed
ATOD Services n/a Included
Ensure Services are Up and Running Self-Service Lumen Managed


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